1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources. The categories of information we may collect include:
- Contact Information: Your name, phone number, email address, and physical or service address when you request an estimate, book a service, or contact us.
- Service Information: Details about the services you request, property information, and scheduling preferences.
- Payment Information: Billing details processed securely through our third-party payment and booking providers. We do not store full payment card numbers on our servers.
- Usage Data: IP address, browser type, device information, pages visited, and interactions with our website, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including to:
- Provide, schedule, and manage the lawn care services you request;
- Respond to inquiries, provide estimates, and communicate about your account or services;
- Process payments and send invoices or receipts;
- Improve our website, services, and customer experience;
- Send service reminders, promotional offers, and updates where permitted by law; and
- Comply with legal obligations and enforce our agreements.
5. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise these rights, please contact us using the details in the "Contact Us" section below. We will respond in accordance with applicable law.
8. Third-Party Services
Our website may contain links to third-party websites and services, including social media platforms and our online booking provider. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
9. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last updated" date above. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
HB Lawncare